Shipping policy

Last updated: [Insert Date]

Thank you so much for shopping with Charm & Chapter! We’re a small, bookish, women-owned business and every order truly means the world. Below you’ll find everything you need to know about how we ship your cozy apparel, charms, and gifts.

Processing Times

All items are made, fulfilled, or packaged with care.
Please allow 3–7 business days for order processing before your package ships.
During launches, sales, or holiday seasons, processing times may increase slightly.

If your order includes both apparel and charm jewelry, items may ship together or separately depending on what’s ready first.

Shipping Methods & Rates

We ship anywhere within the United States.

Shipping options include:

  • Standard Shipping (3–7 business days)

  • Expedited Shipping (2–3 business days)

  • Free Shipping on orders over $75+ (before tax)

Shipping rates are automatically calculated at checkout based on your location and order weight.

Order Tracking

Once your order ships, you’ll receive a tracking number via email.
Please allow up to 24 hours for tracking updates to appear.

Incorrect Addresses

Please double-check your shipping address at checkout.
Charm & Chapter is not responsible for delayed, lost, or returned packages due to incorrect or incomplete addresses.
If your package is returned to us, we’re happy to reship it — additional postage may apply.

Lost, Stolen, or Damaged Packages

Once a package is handed over to the carrier, it is out of our hands.
If your order is lost, stolen, or arrives damaged, please reach out to the shipping carrier directly to start a claim.
You can also contact us at emma@charmandchapter.com and we’ll do our best to help guide you through the process.

Questions?

We’re here for you!
Email us anytime at emma@charmandchapter.com and we’ll be happy to help.